Awards and Kudos

Knowledge represents the most important tool that a technician possesses. DCNE understands the importance of product training and support, and that is why our award winning service department is recognized by Carrier Corporation year after year as the best at what we do. Listed below is a full list of online training classes and upcoming live training events. Dealers interested in providing "in-house" training can also purchase official Carrier University training material.

Upcoming Training Classes

 

CarrierUniv130NoBkgd.png

INFINITY CLASS ON CONTROLS:

TUESDAY 04-29-2014,    THURSDAY 05-01-2014

 

OBJECTIVE:

These classes will cover installation, wiring, startup, and commissioning of the User Interface, Smart Sensors, and the associated controls that work with them.  We will work with zoning controls and damper assemblies and their associated components.  This class will cover both the older style U/I “User Interface” and the new “Touch Screen”.

 

 

CarrierUniv130NoBkgd.png

INFINITY CLASS ON THE 59MN7A HI EFF FURNACES:

TUESDAY 05-06-2014,    THURSDAY 05-08-2014

 

OBJECTIVE:

In these classes, we will cover installation, startup, and troubleshooting.  We will also go over the new venting procedures and the new electronic stepper gas valve.  Because of its inherent differences, there will be a portion of the class devoted to LP gas conversion and manifold pressures.

 

 

CarrierUniv130NoBkgd.png

INFINITY CLASS ON THE 25VNA HEAT PUMP:

TUESDAY 05-13-2014,    THURSDAY 05-15-2014

 

OBJECTIVE:

This class will include familiarization, controls, troubleshooting, and service.  We will discuss startup, charging, line lengths, wiring, and compressor operation.  The variable speed compressor drive will be explained and how to service and troubleshoot that part of the system.  The piping differences of this system versus a normal heat pump system will be discussed.  The FE series air handler will used in this in this portion of the training.

 

 

CarrierUniv130NoBkgd.png

BASIC ROOFTOP UNITS AND ECONOMIZER CONTROLS:

(W7212 and W7220 “JADE”)

TUESDAY 05-20-2014,    THURSDAY 05-22-2014

 

OBJECTIVE:

These classes will include installation, startup, and checkout of several different types of rooftop units.  We will discuss the operation of the basic Economizer, barometric relief and the Power Exhaust.  Each attendee will be given a flash drive to access a web site for a downloadable DEMO of the JADE controller.

 

 

CarrierUniv130NoBkgd.png

CLASS ON THE OPERATION OF THE COMFORTLINK CONTROLLER FOR ROOFTOPS AND CHILLERS.

TUESDAY 05-27-2014,    THURSDAY 05-29-2014

 

OBJECTIVE:

These classes will detail the operation of the ComfortLink controller as it is used with Carrier’s rooftop and chiller units.  The class will describe how to startup, monitor, troubleshoot, and analyze a systems performance.  We will show how the User Interface or Link can look at current faults or look at past events:

 

 

Nate130NoBkgd.png

NATE TRAINING 

TUESDAY 06-03-2014

 

OBJECTIVE:

This class is will cover the basics of Air Conditioning, Heat Pump, Gas Heat, and CORE for the NATE testing class to be held on the following class on Thursday night.  This class will be approximately 3 hours long.

 

 

Nate130NoBkgd.png

NATE TESTING 

TUESDAY 06-05-2014

 

OBJECTIVE:

This class is the testing portion of the NATE training.  It will last a minimum of four (4) hours.  Length of the class will depend upon the exam that the attendee is taking.  There are two forms of exams.  The first is the CORE and the participant is allowed an hour and a half (1-1/2) for the exam.  The CORE exam consists of 50 multiple-choice questions.  The CORE exam must be taken prior to any other exam.  The second is the CERTIFICATION exam and it is two and a half (2-1/2) hours.  The CERTIFICATION exam consists of 100 multiple-choice questions. 

 

There are then three (3) forms of CERTIFICATION tests they are: GAS HEAT, AIR CONDITIONING and HEATPUMP.  There are two (2) areas of testing: INSTALLER and SERVICER.  One note, if you wish to take the Heatpump exam, it will certify you for the Air Conditioning exam also.  If you have previously taken a NATE exam and are certified please bring your NATE certification card and/or number.  Identification will be checked prior to taking the exams.

 

 

CLASS INFORMATION:

These classes will be held at our Malden office.  The class will start at 6:00 PM; food will be served at 5:30 PM.  It is recommended that each attendee bring a laptop computer as a flash drive with the information of that night’s class will be provided.  Classes will be held on Tuesday and Thursday nights.  The cost for each class is $75.00 per person per class.  The NATE testing cost is $250.00 per person per exam, which includes the training class.  The classes and exams are payable by check, credit card, or cash.  A purchase order number may be used by a company with a current open account approved by our credit department.  The selection for the NATE exams must be made at least four (4) weeks prior to the exam.

 

 

The training schedule and application can be downloaded here: www.dcne.com/newsletter/SpringSyllabus.pdf

 

If you have any questions please contact Howard L. Pemper at 1-800-347-8804 x 3365 hpemper@dcne.com

 

TO ENROLL:

Please Contact:        Barbara Wallick

PHONE:                    1-800-347-8804 x 3369

FAX:                         1-781-321-4763

E-MAIL:                     bwallick@dcne.com  for payment.

 

 

View the list of our Training Department colleagues