Awards and Kudos

Knowledge represents the most important tool that a technician possesses. DCNE understands the importance of product training and support, and that is why our award winning service department is recognized by Carrier Corporation year after year as the best at what we do. To view a full list of online training classes and upcoming live training events login into the dealer portal and click on the "training" icon. Dealers interested in providing "in-house" training can also purchase official Carrier University training material.

Upcoming Training Events:

Create a Business people love to buy from - Training

You still have time to get signed up!

The cost of this class is $75.00 and it qualifies as 8 Hours of FAD Training.
Please enroll by contacting:
Barbara Wallick
Phone - 1-800-347-8804  X- 3369
Fax -       1-781-321-4763
e-mail - bwallick@dcne.com


 

A TARP study of the HVAC business reveals that…on average, dealers/ contractors lose 10% to 20% of their customer base every year.  Participants in this one-day FAD workshop will:

     þ Learn why Customers leave and what to do about it

 

     þ Better understand the true purpose of their business

 

     þ Understand the value of lifetime customers

 

     þ What Customer’s expect from a HVAC dealership

 

     þ How to give Customer’s WOW experiences

 

     þ How to turn Customers into Advocates for their business

 

AND…Develop a template for a Customer Satisfaction Model for their company in a very short period of time that will differentiate them from competition…and learn:

                        How to implement their model

                        How to get employee buy-in

                        How to resolve customer complaints and conflicts

                        How to use the customer assurance support offered by

                                    Carrier  to their best advantage

                        How to use their model to change the face of their company

                                    and create a game their employees want to play

 

Note:  This workshop is a hands-on active learning experience.  Participants will leave class with a Customer Satisfaction Model for their company that is well on its way to completion.


View the list of our Training Department colleagues