DCNE COVID-19 UPDATES

All DCNE branches will be reopening June 1, 2020. 

Several safety precautions have put in place to protect both staff and customers. There will be a limited amount of customers allowed inside at a time so please be patient.  Call ahead curbside pick up, locker pickup, and e-commerce orders are encouraged. Masks are required to enter. Please watch our reopening video for more information.

 

 

Extended Store Hours (Added 5/29/20)  Our Malden, Salem, Westwood and Plymouth locations will now be open from 6:30am-5:00pm. Our Cranston location will be open from 6:30am-4:30pm, and Westbrook will continue to operate from 7:00am-4:30pm.

Returns (Updated 5/29/20)  All DCNE locations will begin accepting returns as of 6/1/20. For safety purposes our trucks are not picking up returns. It is the customers responsibility to facilitate the return. DCNE is not responsible for any shipping expenses.  All held returns must be returned by 7/30/20 for credit to be issued. Note: this applies to orders invoiced on or after 2/1/20. Orders invoiced prior to this date are not eligible for return per DCNE's published return policy.

Warranty & Core Compressors (Updated 5/29/20)  Semi-Hermetic core compressors can now be returned to any location.  All held cores will be accepted through 7/30/20. Completed SCA forms must accompany core returns.  Until further notice, DCNE is continuing to waive the requirement for failed parts to be returned to a branch. SCA forms should be emailed to warranty@dcne.com for processing or filed online (where applicable). Dealers must still hold on to failed parts for 30-days

COD Payments (Updated 5/29/20)  DCNE has resumed accepting cash and check payments at all of our locations for COD customers . We have instituted internal procedures for handling these forms of payment. Credit cards are always welcome too.