Awards and Kudos

Knowledge represents the most important tool that a technician possesses. DCNE understands the importance of product training and support, and that is why our award winning service department is recognized by Carrier Corporation year after year as the best at what we do. To view a full list of online training classes and upcoming live training events login into the dealer portal and click on the "training" icon. Dealers interested in providing "in-house" training can also purchase official Carrier University training material.

Upcoming Training Events:

DCNE is offering a series of Infinity Training Classes that are to be held at our Malden and Westwood locations.  These classes will include two nights (Tuesday & Thursday) on each subject.  Starting with the Infinity Touch User Interface, the Infinity Greenspeed Heat Pump, and 59MN7 Series Furnaces, and followed up with an Electrical Troubleshooting Class.  Each class will start at 5:30 PM and conclude at 9:30 PM. A light meal will be provided.

 

THE COST FOR THESE CLASSES IS $100.00

PER PERSON PER CLASS.

 

Payment can be made by check, cash, money order, credit card, or purchase order. If you have any questions please contact Howard L. Pemper at 1-800-347-8804 x 3365 or

e-mail: hpemper@dcne.com.

 

ENROLL NOW, SPACE IS LIMITED

Please enroll by contacting:

Katherine Lincoln

Phone:  1-800-322-8800 x 3567

Fax:      1-781-321-9297

E-mail:  klincoln@dcne.com

 

Training Syllabusses for 2015

 

INFINITY “TOUCH CONTROL” (SYSTXCC)

(BOOK – 06-C20-683)      SYSTXCC-01A

This training introduces Carrier’s industry-leading new Infinity™; Touch User Interface (UI) residential control.  Controls include a touch-screen User interface that replaces the previous push button Infinity™ User Interface.  The new “Touch Control” is also “Wi-Fi” compatible.  We will discuss the zoning and non-zoning capabilities of the “User Interface”.

 

Malden:

April 7

April 9

Westwood:

May 5

May 7

________________________________________

THE 25VNA INFINITY GREENSPEED HEAT PUMP

               (BOOK – 06-C20-665) 25VNA-01

Training covers 25VNA high-efficiency heat pump with Greenspeed Intelligence.  This class also covers familiarization of controls, operation, start-up, maintenance, and troubleshooting.  These units feature variable-speed rotary compressors driven by a variable-speed drive.  They use the Infinity® Touch communicating controls for full variable speed functionality.  They are capable of setting up subcooling, and they use an EXV in the heating mode.  This class will cover installation, set up, and troubleshooting.

 

Malden:

April 14

April 16

Westwood:

May 12

May 14

________________________________________

CONDENSING FURNACES 59MN, 59TN, 59TP, 59SP, & 59SC

(BOOK 06-025-868) 59MN, TN, TP, SP, SC,-01

This training introduces Carrier’s new family of +90 AFUE induced combustion furnaces.  Topics include: familiarization, installation, start-up, and electrical operating sequences, and natural to propane gas conversion on the higher tier furnaces.

 

Malden:

April 21

April 23

Westwood:

May 19

May 21

________________________________________

C-220 ELECTRICAL TROUBLE SHOOTING**

Training covers electrical safety, voltage and current relationships.  We will go in depth with series, parallel, and series/parallel circuits.  The class will cover specialized circuits, such as Carrier’s Cycle-Loc, Compressor Lock-Out, and others. We will explain trouble shooting with and learn how to read schematics.  The class will explain test equipment and their applied safety.

 

Malden:

April 28

April 30

Westwood:

May 26

May 28

________________________________________

NATE TESTING & TRAINING**

This program will include four hours of training encompassing the following categories; CORE, INSTALLER, SERVICER, with the following specialty formats; HEAT PUMP, AIR CONDITIONING, and GAS HEATING.  If the participant has not taken a NATE exam prior to this exam, he or she must take the CORE first, and then take the specialty exam of their choosing.  Both exams may be administered the same day.  The CORE exam is 50 questions in length and the SPECIALTY exam is 100 questions in length.  The exams must be ordered three weeks prior the test date.  NATE requires a photo ID and if you are a NATE certified technician, you are required to have your ID number.

The cost of each of the NATE exams is $200 and is payable prior to the exam.  This will assure us of having the correct number of exams.

 

Malden: June 9 or June 11

 

** These will be FAD approved training courses. Heat Pump class qualifies for 4 hours of FAP approved training.

    All classes are limited to 50 attendees.


http://www.dcne.com/newsletter/2015SpringTrainingSyllabusR.pdf

Download full Training pdf with applications



Toshiba / Carrier VRF Spring Training

FAD approved!

 

DCNE is offering a Toshiba/Carrier VRF Training Course during

the month of April at our Malden Training Center. This course is

broken into two classes (fundamentals & install/service).

All classes begin at 8:00 AM and are provided at no cost.

 

FUNDAMENTALS

Class runs for 4 hours

 

PRODUCT OVERVIEW

PRODUCT SELECTION

SELECTION TOOL

SOFTWARE

BEST PRACTICES

 

INSTALL / SERVICE

Class runs for 8 hours

 

PRODUCT OVERVIEW

PIPING / WIRING GUIDELINES

REFRIGERANT CYCLE

START-UP AND

COMMISSIONING

ERROR CODES

TROUBLESHOOTING

FUNDAMENTALS CLASS

4 Hours

(8:00 a.m. -12:00 p.m.)

INSTALL / SERVICE CLASS

8 Hours

(8:00 a.m. - 3:30 p.m.)

April 2015

Tuesday, 4-21-2015

Wednesday, 4-29-2015

April 2015

Wednesday, 4-22-2015

Thursday, 4-30-2015

This class earns attendees

4 hours of FAD Technical

Training.

This class earns attendees

8 hours of FAD Technical

Training.

 

Please enroll by contacting:

Barbara Wallick

Phone - 1-800-347-8804  X- 3369

Fax -       1-781-321-4763

e-mail - bwallick@dcne.com

 

Or contact your Territory Manager to get your seat. Be sure to mention your preferred date and number of students attending.

Use this link to download the Toshiba/Carrier Spring Training PDF:

http://www.dcne.com/newsletter/2015AprilVRF.pdf

 


View the list of our Training Department colleagues